Alan Parkison
Senior Cloud Service Management Specialist @Deltek
Portland, OR, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Senior Cloud Service Management Specialist @Deltek
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Service Management processes with focus on Incident Management, Problem Management, Service Level Management, Change Management, Request Fulfillment, Configuration Management, and attention on Continual Service Improvement for cloud customers.
EDUCATION
N/A
Chemeketa Community College
Associate of Science - AS
N/A
City University of Seattle
Bachelor of Business Administration (BBA)
SKILLS
Co-LocationTeam LeadershipSip TrunkingContact CentersCustomer RetentionMplsMultiprotocol Label Switching (Mpls)WanUnified CommunicationsEthernetT1Cross-Functional Team LeadershipTelecommunicationsWide Area Network (Wan)Direct SalesManaged ServicesTelephonyCall CentersIpBroadbandTeam MotivationTrainingContact Center ManagementManagementCall CenterKpi ReportsSolution SellingVoice Over Ip (Voip)VoipDsl
ABOUT ALAN PARKISON
ITSM expert with over 15 years of IT experience, resolving infrastructure challenges for…
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