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Alan Martinez Samperio
Head of Customer Success @Doctoralia México
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WORK HISTORY
Head of Customer Success @Doctoralia México
EDUCATION
Top-E University
Master of Business Administration - MBA, MBA
Instituto Politécnico Nacional
Business Administration
ABOUT ALAN MARTINEZ SAMPERIO
I started my career in customer operations, learning from the ground up what makes a team deliver real impact. Over the past 15 years, I’ve grown from managing frontline teams to leading large-scale Customer Success strategies across SaaS and HealthTech — always with one mission: to create organizations that scale because customers succeed first.Along the way, I’ve learned that Customer Success is not only about reducing churn or driving adoption — it’s about transforming how companies build trust, deliver value, and grow sustainably. That belief has shaped my leadership style: balancing measurable business outcomes with developing teams that thrive in fast-changing industries.Today, I’m focused on bringing that vision to life in HealthTech, where the stakes are higher and the opportunity to make a difference is greater. I believe the future of SaaS belongs to those who put customer value at the center — and I’m committed to leading that change.If you share the same passion for Customer Success, SaaS growth, or HealthTech innovation, let’s connect and exchange ideas.
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