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Alan Leonel Angerami
Servicenow System Administrator @Zurich Insurance
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WORK HISTORY
Servicenow System Administrator @Zurich Insurance
Incident, Problem and change management.• Workflow• CMDB• Service Catalog• User, groups and roles administration• Maintain items• Form design• Event Manager• Surveys• Reports• Connect support• Field Service Management• Agent Workspace• Flow designer• Service Portal• Update sets• Import sets• Upgrades
EDUCATION
ServiceNow
Service Now System Administrator
Educación IT
Studio 3D Max
Educación IT
Adobe Flash CS4
Cruz Roja Argentina
Técnico en R.C.P
Educación IT
Actionscript 2.0
COGNIZANT Degree College of Commerce & Science
ITIL Foundations, Tecnología de la información
SKILLS
ABOUT ALAN LEONEL ANGERAMI
Administrador de ServiceNow certificado encargado de la Implementación, configuración, administración, y mantenimiento de las instancias. Con amplios conocimientos en:• Incident, Problem and change management.• Upgrade• Workflow• CMDB• Configuration Items• Service Catalog• User, groups and roles administration• Maintain items• Form design• Event Manager• Surveys• Reports• Connect support• Field Service Management• Service Portal• Upgrade• Update sets• Import sets
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