Naveed Alam
Sr Program Manager - Partner Success @Amazon
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WORK HISTORY
Sr Program Manager - Partner Success @Amazon
Vancouver, BC, CA
In this role, I lead the largest and most geographically diverse DSP portfolio in North America, spanning five Canadian provinces. I partner with independent business owners to solve capacity challenges and improve the driver experience by driving Value Added Services (VAS) adoption and advocating for program improvements based on field insights.Key Impacts- Regional Leadership: Manage the network’s largest territory, supporting 100+ delivery partners while maintaining 100% compliance across all operational audits- Peak Capacity Strategy: Eliminated driver shortages during peak seasonal periods through targeted marketing and scaled training, achieving record-breaking weekly onboarding numbers- Technology Adoption: Served as a national lead for a new Applicant Tracking System rollout, achieving the highest adoption rate in the country through hands-on partner training- Automation & AI: Developed AI-powered tools and analytics macros that streamlined risk analysis, reducing manual reporting time by over 60%- Strategic Influence: Deliver data-driven insights to senior leadership to help shape the 2026 program restructure and secure investment for regional initiatives- High-Volume Operations: Oversee a recruitment pipeline of annual hires, focusing on removing systemic friction from the candidate journey.
EDUCATION
Antwerp Management School
Master’s Degree, Global Supply Chain Management
NED University of Engineering and Technology
BE, Mechanical Engineering
SKILLS
ABOUT NAVEED ALAM
A seasoned supply chain and operations professional with global experience, excelling in business development and sales across Europe, North America, MENAP. My data-driven and customer-focused approach has allowed me to successfully manage projects in startup environments and large corporations, ensuring seamless operational execution and strategic growth. My expertise includes market research, data analysis, business process improvement, all supported by critical thinking and problem-solving. Proficient in Microsoft Excel and SQL, I leverage data to optimize supply chain operations. With a proven track record in project management and business development, I am well-equipped to enhance operational efficiency and drive sustainable growth.
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