Alain Gaudette

North American Franchise Performance Coach @Expedia Group

Vancouver, BC, CA

Franchise Performance Coach drives franchise sales growth & increased business value through consistent, customized business coaching and training with Franchise Partners. This support is centered around the Expedia Cruises Franchise Partner Compass strategies, resources and behaviors including Leadership & Recognition; Recruitment & Onboarding; Marketing & Promotions; Planning and Performance; Operations and AdministrationResponsibilities: Facilitate business planning sessions Handling Cash Flow conversations with franchisees and helping create positive Cash Flow Coach Franchise Partners on their Quarterly business plans, maintaining a focus on local execution of the core Franchise strategies Ensure Recruitment & Onboarding, and Sales Team Leadership remain continuous priorities of Franchise Partners. Coach Franchise Partners on effective Sales Team Leadership including monthly team meetings, one on one coaching of Consultants, Navigators Club Goal Setting and Navigators Approach Sales methodology. Review and coach to marketing investments that support the Compass strategies through: Support Franchise Partner development and execution of their National & Local Marketing Plan. Attraction marketing, Retention marketing, Expedia Cruises Promotions & sales events, In-center merchandising, Consultant Recruitment marketing. Ensure Center is adopting all the Expedia Cruises systems and is compliant in all areas of our Brand Standards. Ensure Center is trained, supported and knowledgeable of all Center Operations through Partner Central system to support growth. Drive field feedback regularly through consistent, timely reporting and solve hurdles through proactive collaboration with Expedia Cruises Program Specialists. Ensure all new franchise locations are supported and growing to Star Among Your Peers benchmarks by the execution of the franchise system.

The Art Institute of Vancouver

WSET Level 1-2 (Level 3 in progress), Wines and Spirits

College April-Fortier, Montreal, Quebec

Certification in Tourism, Tourism Promotion Operations

College de Maisonneuve, Montreal, Quebec

Diploma in Administration, Business Administration and Management, General

University of Quebec, Montreal, Quebec

Certificate, Business Administration and Management, General

The University of British Columbia

English Language and Literature, General