Akshita Gupta
Customer Success Manager 2 @IDfy
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WORK HISTORY
Customer Success Manager 2 @IDfy
Mumbai, IN
EDUCATION
ITM Group of Institutions
Master of Business Administration - MBA, Marketing
ABOUT AKSHITA GUPTA
Gupshup empowers businesses with Conversational AI solutions, and as a Customer Success Manager, I manage and grow a diverse portfolio of medium and enterprise accounts. Collaborating with CX-level stakeholders, our team drives product adoption, delivers strategic advisory, and implements best practices to achieve measurable success metrics, improve ROI, and elevate customer satisfaction. With an MBA in Marketing from ITM Group of Institutions, my expertise spans customer success, business development, and client relations. Previous roles at Haptik and iimjobs.com strengthened my abilities in managing escalations, reducing churn, and enabling cross-functional strategies. Motivated by data-driven insights, I aim to foster lasting client relationships and optimize performance outcomes.
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