Vicky Khandelwal

Senior Manager - Customer Success @IDfy

Bengaluru, KA, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Senior Manager - Customer Success @IDfy

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Bengaluru, IN

EDUCATION

2012 — 2016

SIT- Symbiosis Institute of Technology

Bachelor of Technology (BTech), Information Technology

SKILLS

Manual TestingCustomer Relationship Management (Crm)Microsoft ExcelMicrosoft OfficeProject ManagementCatalogue ManagementSqlMicrosoft PowerpointMicrosoft Word

ABOUT VICKY KHANDELWAL

Senior Customer Success Manager with over 9 years of proven experience driving customer retention, growth, and satisfaction. Adept at building and scaling success functions that consistently deliver on organizational goals through structured, data-driven practices. Skilled at navigating high-pressure environments, adapting quickly to evolving challenges, and strengthening the overall customer journey to elevate brand value. Recognized for mentoring and empowering teams to achieve service excellence, fostering collaboration, and sustaining high morale through clear communication and actionable feedback. Experienced in managing complex customer relationships, resolving escalations with empathy, and balancing competing priorities while consistently delivering superior outcomes.

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