Vicky Khandelwal
Senior Manager - Customer Success @IDfy
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WORK HISTORY
Senior Manager - Customer Success @IDfy
Bengaluru, IN
EDUCATION
SIT- Symbiosis Institute of Technology
Bachelor of Technology (BTech), Information Technology
SKILLS
ABOUT VICKY KHANDELWAL
Senior Customer Success Manager with over 9 years of proven experience driving customer retention, growth, and satisfaction. Adept at building and scaling success functions that consistently deliver on organizational goals through structured, data-driven practices. Skilled at navigating high-pressure environments, adapting quickly to evolving challenges, and strengthening the overall customer journey to elevate brand value. Recognized for mentoring and empowering teams to achieve service excellence, fostering collaboration, and sustaining high morale through clear communication and actionable feedback. Experienced in managing complex customer relationships, resolving escalations with empathy, and balancing competing priorities while consistently delivering superior outcomes.
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