Akshay K.
Senior Customer Success Manager @Xeneta
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @Xeneta
Hamburg, DE
Lead the lifecycle management of accounts and ensure timely renewals.•Continuously work with data & tools, define and implement metrics to monitor performance.•Review and report on usage, adoption and customer health metrics.•Conduct continuous business/account reviews to share positive outcomes, identify opportunities.•Drive retention & growth among clients.•Provide ongoing training and best practices to customers.•Work cross-functionally with marketing, sales, product management.•Identify and implement customer success projects.
EDUCATION
Delhi Public School - India
High School
UPES
Master of Business Administration (M.B.A.)
Guru Gobind Singh Indraprastha University
Bachelor's Degree
SKILLS
ABOUT AKSHAY K.
Seasoned supply chain professional with a proven track record in driving customer success and optimizing logistics networks in the freight forwarding industry. My journey from modeling supply chain networks to leading customer-facing roles has equipped me with a unique blend of technical expertise and interpersonal skills.Key Strengths: • Supply chain optimization and network modeling • Customer success strategy and implementation • Data analysis and performance metrics • Cross-functional collaboration • Client relationship managementI believe in leveraging data-driven insights to simplify complex business processes and deliver tangible value to clients. My approach combines analytics with a deep understanding of client needs, ensuring high retention rates and fostering long-term partnerships.Beyond work, I am an avid reader with interests spanning space, science, technology, F1, and coffee. I channel my creativity into designing Aquascapes and terrariums, and capture inspiring moments through photography.I’m always open to connecting with like-minded professionals for insightful discussions or potential collaborations. Let’s grab a coffee and explore how we can create value in the ever-evolving world of supply chain and logistics!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.