Federico Messina
Senior Customer Success Manager @Xeneta
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WORK HISTORY
Senior Customer Success Manager @Xeneta
Hamburg, DE
Xeneta - Ocean and Air Freight Rate Analytics SaaSSuccessfully manage a portfolio of Fortune 500 and top-tier clients. Exceed net revenue retention targets, achieving growth in multiple quarters maximizing data-driven insights for strategic decision-making. Key responsibilities include relationship building, subscription renewal negotiation, and identifying expansion opportunities. I play a vital role in mentoring and training new team members, leveraging empathy, open communication and fostering a healthy working environment.
EDUCATION
Fundacion ICBC
Degree in Foreign Trade
Universidad de la Marina Mercante
Bachelor in International Business Administration
Azusa Pacific University
Summer University Preparation Program, English Language and Literature/Letters
Escuela Cristiana Evangelica Argentina
Bachiller contable informatico impositivo
ABOUT FEDERICO MESSINA
Experienced Senior Customer Success Manager with 7+ years in personalized account management and successful deployment. Demonstrated expertise in driving customer retention and expansion, ensuring project delivery, and emphasizing strategic relationship building. Dynamic leader with strong communication and negotiation skills, fostering account success through effective problem-solving and prioritization. Passionate about leveraging data-driven insights to optimize customer experiences and drive business growth.• Leadership and mentoring • Account Retention and Expansion• Customer Education• Data-Driven Negotiations• Time Management• Prioritization and problem-solving
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