Akshay Abhinay

Head of Key Accounts @CloudThat

As a head of key account, my goal is to contribute to sustaining and growing our business to achieve long-term success-Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition-Acquire a thorough understanding of key customer needs and requirements-Expand the relationships with existing customers by continuously proposing solutions that meet their objectives-Ensure the correct products and services are delivered to customers in a timely manner-Serve as the link of communication between key customers and internal teams-Resolve any issues and problems faced by customers and deal with complaints to maintain trust-Play an integral part in generating new sales that will turn into long-lasting relationships-Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.