Akhil George
Technical Customer Support Representative @TP
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WORK HISTORY
Technical Customer Support Representative @TP
Waterloo, ON, CA
Provide frontline technical support and troubleshooting for software and hardware issues, utilizing strong problem-solving skills to enhance customer satisfaction.Collaborate with cross-functional engineering and development teams to escalate, diagnose, and resolve complex technical issues, ensuring minimal downtime.Document customer interactions and technical solutions comprehensively, contributing to knowledge base articles to improve support processes and developer understanding.
EDUCATION
APJ Abdul Kalam Technological University
Bachelor of Technology - BTech, Computer Science and Engineering
Conestoga College
Postgraduate Degree, Web Development
ABOUT AKHIL GEORGE
Technical Support Specialist and Software Engineer with 3+ years of experience delivering exceptional technical assistance and developing full-stack solutions. I provide comprehensive Tier 1/2 support for complex hardware, software, and network issues across Windows, Linux, and macOS environments, while simultaneously building scalable web applications using modern JavaScript frameworks.On the development side, I leverage this deep support experience to build more user-centric and robust applications. I have extensive experience designing and optimizing RESTful APIs and GraphQL endpoints, working with SQL/NoSQL databases, and implementing cloud solutions on AWS and Azure. My background in troubleshooting production environments gives me unique insight into creating maintainable, debuggable code and effective monitoring solutions.Core Technical Skills:• Support & Operations: ServiceNow, Jira, Active Directory, Network Diagnostics, Hardware Troubleshooting, SLA Management• Programming & Development: JavaScript/TypeScript, React.js, Node.js, Python.NET Core, RESTful APIs• Cloud & Databases: AWS, Azure, MySQL, PostgreSQL, MongoDB, SQL Server• Methodologies: Agile, Scrum, ITIL, CI/CD, Microservices
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