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Akhilesh Kumar Tiwari
Supply Chain Professional @IBM
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WORK HISTORY
Supply Chain Professional @IBM
Gurugram, IN
EDUCATION
Allahabad Bank
High School Diploma
Kanpur University, India
Bachelor's degree, Physics
Kanpur University, India
Bachelor of Science, Mathematics
ABOUT AKHILESH KUMAR TIWARI
As a Supply Chain Professional at IBM, I have over 11 years of experience in managing parts sales, inventory management, and technical support for various clients and partners in the US and India. I am ITIL V3 certified and have skills in cloud administration, customer relationship management, and project management. My mission is to deliver high-quality solutions that optimize costs, increase efficiency, and enhance customer satisfaction.In my current role, I lead a team of remote technical support engineers and coordinate with internal and external stakeholders to prepare and present performance reports, case studies, and solution proposals. I also coach the team on technical issues, conduct internal training, and track and communicate the utilization and occupancy of each team member. I have contributed to the successful implementation of multiple projects, such as the NPAC mail box, the HDD mailer project, and the AT & T parts administration center. I am passionate about learning new technologies and applying them to solve complex problems.
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