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Joaquín Cruz
Technical Training Specialist @Siemens Healthineers
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WORK HISTORY
Technical Training Specialist @Siemens Healthineers
Mexico City, MX
Lead international product education initiatives with Siemens stakeholders and Business Partners for Chemestry Inmunoassay Hemostasis and Uroanalysis and Automation products (Atellica Solution, Atellica CI 1900 Atellica UAS 1500 Sysmex CS 2500 Sysmex CA 600- Provide ongoing support to Customer Service Engineers, focusing on indicators and optimizing service performance- Ensure accurate planning of training sessions by establishing cross functional collaborations with the Commercial Area and Customer Service Team to ensure standardization and disseminate technical updates-Demonstrations were developed for prospective clients at the Training Center Mexico facilities, in conjunction with the marketing team, to address performance and operational inquiries using systems specifically designed for training purposes- Managed resources for the Training Center, including spare parts expenses, consumables, and facilities, to maintain healthy inventories- Negotiated with host countries for training to anticipate solutions to potential issues affecting resource usage in Education Service Projects, effectively communicating through appropriate channels
EDUCATION
Instituto Politécnico Nacional
Bachelor of Engineering (B.E.), Health Services/Allied Health/Health Sciences, General
ABOUT JOAQUÍN CRUZ
My work focuses on making complex biomedical concepts easier to understand in real field work. With over 7 years in technical training, I’ve supported service professionals through learning experiences that connect theory with what actually happens on site.
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