Ajay Chadha
Head of Workforce Management @Paymentus
Signup · Get unlimited contacts
WORK HISTORY
Head of Workforce Management @Paymentus
Richmond Hill, ON, CA
Developed strategic capacity plans aligning staffing with forecasted demand, reducing understaffing during peak periods by 15%.• Implemented advanced forecasting via Calabrio WFM with ±5% accuracy, driving a 12% improvement in schedule adherence.• Introduced intraday optimization strategies to reduce SLA breaches by 10% during high-volume periods.• Standardized agent performance reporting; improved coaching effectiveness by 25%.• Contributed to AI and automation innovation efforts as an active member of the Workforce Management Society.
EDUCATION
Bishop's University
Bachelor of Business Administration - BBA, Finance and Management Science
SKILLS
ABOUT AJAY CHADHA
EXECUTIVE PROFILE AND KEY SKILLSTop performing business executive with 14+ years of expertise in strategic workforce planning and execution. Proven track record in enhancing operational efficiency through predictive analytics, capacity planning, and innovative team collaboration. Co-founder of a pioneering virtual call center company, leveraging data-driven insights to optimize workforce strategies and achieve significant cost savings
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.