Airan Romero
COO @Openservice S.A. De C.V
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WORK HISTORY
COO @Openservice S.A. De C.V
Mexico City, MX
Responsible for the management and delivery of operational services for OpenService including Service Management based projects and outsourcing projects with a heavy emphasis in automating Service Desk processes using AWS IA platforms and services.
EDUCATION
Facultad Libre de Derecho de Monterrey
Diplomado, Human Resources Management/Personnel Administration, General
CEDIM México
Masters in business innovation, Innovation
University of the Fraser Valley
CIS, Computer Information Systems
Universidad Metropolitana de Monterrey
Bachelor of Business Administration - BBA, Business Administration and Management, General
Centro de capacitación MVS Radio
Professional Broadcasting, Communications
SKILLS
ABOUT AIRAN ROMERO
I have focused my work career towards the IT services industry with heavy emphasis on the technical aspect. I have had the chance to work in environments with large operation volume (Call centres of 200+ members) and with small specialized service desk teams. Also, I have experience working with teams distributed in several places around the world. I’m proficient in gathering data and developing and deploying solutions based on the analysis to accommodate an organisation’s needs. I prefer to work with small and highly specialized teams as well as taking projects off the ground until estabilization.Specialties: Service Management, Service Desk, Process, Contact Center, High Performance Team Managing, Strategy Development, Data Analysis, Translation, PR, Sales, International Projects, Best Practices, ITIL
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