Aimee Somerville

Receptionist @Manchester Marriott Hotel Piccadilly

Manchester, GB

Greeted and welcomed clients, ensuring a professional and relaxing first impression- Managed reservations, bookings, and cancellations via phone, email, and booking software- Handled payments, gift vouchers, and retail product sales with accuracy- Provided detailed information on spa treatments, services, and promotions to guests- Coordinated daily schedules between therapists and clients to ensure smooth operations- Maintained a clean, calm, and organized reception and waiting area- Assisted with administrative tasks such as record keeping, client profiles, and stock checks- Delivered exceptional customer service, handling inquiries and resolving issues promptly.