Aidian Morrow
Director of Professional Services @Vantaca
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WORK HISTORY
Director of Professional Services @Vantaca
Wilmington, NC, US
Lead a 50+ person team across Implementation, Professional Services, Client Enablement, Data Migration, and Integrated Services in a fast-scaling SaaS businessRebuilt and restructured Implementation team to improve client onboarding outcomes and reduce time-to-valueRolled out Strategic Account Management offering to deepen relationships with high-value clientsPartnered with Product and Support teams to close the feedback loop and reduce post-go-live escalationsContributed to growth from 3M to 5M+ doors under managementRegularly present to executive team and Customer Advisory Board on services roadmap, retention, and growth
EDUCATION
University of North Carolina Wilmington
Bachelor of Business Administration - BBA
Cape Fear Community College
Associate of Arts (A.A.)
ABOUT AIDIAN MORROW
I’m a SaaS leader with deep experience in implementation, client onboarding, and professional services. At Vantaca, I lead the teams responsible for onboarding our HOA management clients and ensuring their long-term success with our platform.In the last two years, I’ve- Built and restructured the Implementation team, resulting in faster go-lives and improved client sentiment- Launched new service lines like Strategic Account Management and Financial Production Services- Helped grow our platform to over 5 million doors under managementWhat I love most is building high-performing teams, solving messy operational problems, and delivering value to clients quickly. I\'m also a big believer in process clarity, team ownership, and continuous feedback loops.
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