Ahmed Hassan

Airside Supervisor @Prospect Of Tampa

Tampa, FL, US

Responsible for overseeing and coordinating the provision of wheelchair and mobility assistance services to passengers with disabilities at the airport. ensure the efficient and safe operation of wheelchair services while adhering to all relevant regulations and standards.• Supervise a team of wheelchair attendants, ensuring they are adequately trained and follow established procedures.• Schedule and allocate staff to meet passenger demand effectively.• Coordinate the timely and courteous assistance of passengers with disabilities, including boarding, disembarking, and navigating the airport.• Ensure that wheelchairs and mobility equipment are in good working condition.• Arrange for repairs or replacements as needed.• Stay updated on disability-related regulations and ensure compliance with laws like the Americans with Disabilities Act (ADA).• Maintain accurate records of services provided for reporting purposes.• Address passenger inquiries, concerns, and complaints in a professional and empathetic manner.• Strive to enhance the passenger experience.• Promote safety awareness among staff, emphasizing the safe handling of passengers and equipment.• Conduct safety training as required.• Implement quality control measures to ensure consistent service quality.• Monitor performance and provide feedback to staff.

El Shorouk Academy

Bachelor