Ahmed Elsharkawi
Technical Lead @Long View Systems
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WORK HISTORY
Technical Lead @Long View Systems
Calgary, AB, CA
Supporting GSD teams by providing L1/L2 technical support and operational oversight.Successfully reduced ticket backlog by 50%, improving operational efficiency and client satisfaction.Leveraged tools like ServiceNow and Remedy for queue management and incident resolution.Created performance reports to track operational metrics and support decision-making.Provided troubleshooting support and guidance for Active Directory and system administration tasks.
ABOUT AHMED ELSHARKAWI
Tech Lead | L1/2 IT Support & Operations | Team Management | Driving Performance Improvements | Elevating Customer Satisfaction
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