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André S.
Senior Customer Success Manager @Gigamon
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WORK HISTORY
Senior Customer Success Manager @Gigamon
São Paulo, BR
EDUCATION
Fundação Vanzolini
Capacitação em Gestão de Projetos, Information Technology Project Management
Centro Universitário Fundação Santo André
Bacharelado em Sistemas de Informação, Exatas
FGV - Fundação Getulio Vargas
Master's degree, Marketing & Digital Business Intelligence
SKILLS
ABOUT ANDRÉ S.
Senior Customer Success Manager at Gigamon with 20+ years of experience in enterprise technology, specializing in Customer Success, Customer Experience (CX), and Digital Transformation. I help organizations transform complex platforms into tangible business outcomes, accelerating adoption, value realization, and long-term customer growth.At Gigamon, I partner with strategic enterprise customers to ensure successful onboarding, adoption, and expansion of deep observability and network visibility solutions across hybrid and multi-cloud environments. Acting as a trusted advisor, I align technology capabilities with security, cloud, and digital transformation initiatives, enabling customers to reduce risk, improve performance, and maximize ROI.My background in enterprise architecture, AI-driven insights, and data strategies allows me to bridge business objectives and technical execution, translating complexity into clarity for executive and technical stakeholders.Core strengths include:Customer Success & Value Realization in complex enterprise environmentsCX & Digital Transformation strategy and executionDeep Observability, Security, and Cloud visibility use casesEnterprise Solution Architecture across network, cloud, and security domainsCross-functional leadership, executive engagement, PoCs, and RFP/RFI processesPassionate about customer-centricity and execution excellence, I believe sustainable growth is built on trusted partnerships, clear outcomes, and turning technology complexity into competitive advantage.
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