Agata Aleksandra Nowak
Manager, Global Carrier Operations @project44
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WORK HISTORY
Manager, Global Carrier Operations @project44
Berlin, DE
Developed and implemented a response automation plan, resulting in a 20% increase in team capacity- Coordinated cross-functional implementation of a new ticket management system (Zendesk) for the EMEA region- Defined departments KPIs, aligning them with the new company strategy- Utilized data analytics and reporting tools to track operational performance, identify trends, and make data-driven decisions to optimize resource allocation and workflow management- Collaborated with interdepartmental teams, including Marketing and Product & Engineering, to address customer pain points and enhance the overall customer experience, as well as improve messaging strategy.
EDUCATION
University College of Northern Denmark
Bachelor's degree
Ton Duc Thang University
Student exchange program (Bachelor’s degree)
ABOUT AGATA ALEKSANDRA NOWAK
Working for 3.5+ years at a hyper-growth tech startup means to me a strong focus on process design and optimization, allowing business to scale. Keeping a customer-first mindset in strategy building, being proactive, working on new initiatives in close collaboration with different departments became everyday habits for taking ownership at the workplace.Currently, I am leading the Carrier Onboarding and Engagement operations for the EMEA region at a real-time visibility industry leader - project44. My key accomplishments are- Designed and implemented a process automation plan generating 20% capacity within the team- Led international team expansion from 5 to 13 members across 3 countries within a six-month timeframe- Coordinated new ticket management system implementation for cross-functional departments in the EMEA region.Being a genuine team player, I’m best known for knowledge sharing and holding open conversations with my team members and colleagues.
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