Saurabh Agarwal

Senior Managing Consultant - Customer Experience, Energy & Utilities @IBM

Milton Keynes, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2012 — Present

Senior Managing Consultant - Customer Experience, Energy & Utilities @IBM

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Customer Engagement Delivery Lead for E.On EIS Digital transformation program - Program Lead for E.ONnext SOLR migration program - Design Authority for E.ONnext migration of npower customers - Program Manager for Enrolment and Adoption program for npower - Project Delivery lead for Smart Metering program for npower - Cutover manager for SAP major release for npower - CX Lead within SAP ISU/CRM based IT Services program for npower - Managing teams across distributed delivery model

SKILLS

SdlcThought LeadershipSmart MeteringTeam LeadershipPractice ManagementGlobal DeliveryBusiness TransformationIT StrategyEnterprise Resource Planning (Erp)Sap CrmGap AnalysisManagementProject ManagementSolution ArchitectureRequirements GatheringUtilitiesRequirements AnalysisProject ImplementationPre-SalesBusiness AnalysisAmiSap ImplementationSapTeam ManagementCrmProject DeliverySap ProductsBusiness ProcessSap Is-UCustomer RelationsBuilding Customer RelationsSap ErpSoftware Project ManagementIntegrationErpCustomer Relationship Management (Crm)Program ManagementCustomer ServiceConsulting

ABOUT SAURABH AGARWAL

I am a Senior management consultant, with overall 20+ years’ experience in leading…

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