Afshin Massoumi

Technology Analyst @Barclays

Knutsford, GB

Global Innovation & Partnerships- Conducted comprehensive market scans using Gartner, Forrester, CB Insights, and open-source intelligence to analyse emerging technologies and vendor landscapes; insights regularly informed strategic decision-making and vendor selection for key initiatives including voice biometrics and mobile phone recording- Built and optimised a licence and tool management tracker, ensuring proactive contract oversight and partnership utilisation; revamped the team\'s budgeting system to centralise spend tracking and drive operational efficiency - Represented the bank in a working group with a regional fintech hub, coordinating events and maximising partnership opportunities through regular engagement and strategic planning aligned with contractual entitlements.Customer Care Technology- Led Agile adoption via Jira for a 50-person team, achieving 100% adoption, improving collaboration, and securing stakeholder buy-in- Created and delivered informational guides for contact centre employees globally, improving service quality and reducing system-related incidents.GTSM - Markets (Post Trade)- Provided real-time support and troubleshooting for FX risk and pricing applications, ensuring stability and minimizing downtime in a high-pressure trading environment- Gained comprehensive market knowledge of FX trading workflows, global market structures, and market-making principles, enhancing decision-making capabilities- Developed automation dashboards using ITRS and leveraged SQL/Python (pandas) for financial data analysis, generating insights to streamline processes.