Afridi Hasan
Applecare Advisor @TP
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WORK HISTORY
Applecare Advisor @TP
Toronto, ON, CA
Resolving customer queries concerning the installation, operation, and maintenance of Apple products and applications and any other questions. Offered personalized solutions and coordinated with various internal functions including scheduling service calls at the Apple Store and Apple Authorized Repair Centers and following up with customers.• Troubleshoot and resolve issues providing technical support for Apple devices, software, applications, services, accounts, using established diagnostics tools and procedures and escalate customer issues as required.• Met and exceeded all key performance indicators while consistently achieving 90% and above in customer satisfaction surveys. Supported the team manager and teammates in sharing best practices, trainings, new announcements and procedures, including emerging issues.
EDUCATION
Seneca Polytechnic
Computer Programming and Analysis
ABOUT AFRIDI HASAN
Sales professional with 3+ years of experience across B2B and B2C environments spanning…
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