Andrea F.
High Touch Operations Manager @Cisco
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WORK HISTORY
High Touch Operations Manager @Cisco
Milan, IT
High Touch Operations Manager at Cisco, worldwide leader in IT, that designs, manufactures and sells networking equipment, software and services.
EDUCATION
State Scientific High School "G. B. Grassi" in Latina, Italy
Diploma of Higher Secondary Education
SKILLS
ABOUT ANDREA F.
Andrea is an Operations Manager with 15+ years of experience in the IT industry, integrating deep technical knowledge with strategic leadership. His career spans system and network administration, IT service management (ITSM), incident and problem management, and process optimization in Internet Service Provider environments.He is skilled in security fundamentals, risk management, identity and access management, and resilient infrastructure design, with a proven track record in ITIL-based service delivery, cloud and on-premises infrastructure management, and driving continuous improvement.Fluent in Italian and English, Andrea excels at minimizing downtime, coordinating cross-functional teams, and aligning technology, security, and business goals. With expertise across IT operations, cybersecurity, and service management, he supports secure, efficient, and scalable IT solutions.
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