Adrian Ade Henderson

Customer Experience Analyst @Sage

Darlington, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2021 — Present

Customer Experience Analyst @Sage

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Responsible for the administration, development, analysis and reporting for Sage Customer Experience Relational NPS processes

EDUCATION

1990 — 1991

ITeC Limited

BTEC National Certificate, Information Technology Applications

1989 — 1990

ITeC Limited

BTEC Ordinary Certificate in Information Technology Applications

1992 — 1995

Teesside University

BTEC Higher National Diploma; Diploma, Software Engineering

1984 — 1989

Carmel RC Comprehensive

English, Mathematics, Chemistry, Biology, Computer Studies, Spanish, History, Religious Eduction

SKILLS

Problem SolvingTelecommunicationsProcess ImprovementRetailData AnalysisForecastingSales ManagementAnalysisRequirements AnalysisAccessProduct ManagementFinancial AnalysisSasExcelDatabasesVisioErpSapBusiness AnalysisPerformance ManagementCustomer ServiceTeam LeadershipBusiness IntelligenceCoachingMicrosoft ExcelAccount ReconciliationTeam ManagementCommercialBusiness TransformationWorks Well in a TeamData IntegrityVbaStakeholder ManagementStrategySales OperationsOutstanding Time Management SkillsCustomer ExperienceEnergyTender ManagementOil/Gas

ABOUT ADRIAN ADE HENDERSON

Experienced and professional Analyst/Manager, with over 20 years’ experience gained across multiple industry sectors including Telecommunications, Engineering, Industrial Utilities and FMCG.Highly motivated with a dedication to succeed as an individual and as part of a team to better the business.

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