Rishabh Pandey
Head of Customer Success @Sage
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Success @Sage
As Head of Customer Success at Sage (formerly Director of CS, Professional Services, and Tech Support at Lockstep; before Lockstep\'s acquisition by Sage), I built and scaled our Customer Success, Business Implementation, Technical Support, and CS Operations teams, aligning them to deliver measurable value from our Accounts Payable and Expense Management solutions.We have maintained 95%+ client retention, achieved an NPS of 42 for two consecutive quarters, and cut implementation timelines from 10 weeks to 4 while holding a 9/10 average CSAT. My role covers customer onboarding, product adoption, process optimization, cross-functional collaboration, and support operations, ensuring faster time to value and a seamless customer journey. I also partner with the executive team on fundraising, revenue planning, and growth strategy.
EDUCATION
Sunbeam School, Varanasi
Secondary & Higher Secondary, Science
Institute of Management Studies, Noida
Bachelor of Business Administration, Management
K J Somaiya Institute of Management
Post Graduate Diploma in Management, Retail Management
SKILLS
ABOUT RISHABH PANDEY
I build Customer Success functions that own revenue; not just relationships. …
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.