Adil Saidi
Senior Product Support Engineer @Johnson & Johnson
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WORK HISTORY
Senior Product Support Engineer @Johnson & Johnson
Santa Clara, CA, US
Develop and implement tailored technical training programs for internal stakeholders and external customers, empowering them with the knowledge and skills necessary to effectively utilize Johnson & Johnson\'s products. Conduct thorough analyses of product performance data and customer feedback to identify areas for improvement, leading initiatives to enhance product reliability, functionality and user experience (UX). Spearhead the development and implementation of the Customer Success Strategy, encompassing service and support plans for both existing and new products/upgrades across Ethicon platforms.
EDUCATION
Southern New Hampshire University
Technical Project Management & Business
Franklin Cummings Tech
Biomedical Engineering
Bunker Hill CC
Certificate , English Language and Literature, General
ABOUT ADIL SAIDI
I lead field service engineering in MedTech with a simple focus: keeping critical…
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