Aderonke Fatoyinbo

Customer Care Advisor @TP

Manchester, GB

Handled inbound customer calls and provided product information and resolved complaints.• Maintaining Customer Records ensures accurate and up-to-date documentation of customer interactions, transactions, and issue resolutions within the company\'s customer relationship management (CRM) system.• Eligibility checks/information• Delivering exceptional service to customers and ensuring their satisfaction with the company\'s products and services.• Responsible for managing customer complaints and queries.• Escalating Complex Issues When a customer issue requires further investigation or resolution beyond their authority, finance customer care representatives send the matter to the appropriate department or supervisor for further assistance.• Assisting customers with problems in a polite and professional manner

OSUN STATE UNIVERSITY

Bachelor’s Degree, Computer Science