Adeel Masood

Business Analyst @Robson Moore

Responsible for facilitating and project managing the implementation of high quality software solution within the department of a £20m large sized organisation within the Education industry.Key Duties: Coordinate business stakeholders and project delivery. Analysing and gathering users requirements using use cases, mock ups and elicitation meetings. Facilitate design sessions across design and business to identify the acceptable solutions. Collaborated with stakeholders to understand their needs and requirementsConducted data analysis to identify patterns and trendsProvided recommendations for process improvement based on data analysisDeveloped and maintained process documentation and procedures such as Process Maps, GAP Analysis and Raid Logs.Assisted in the design and implementation of new systems and processesEvaluated and tested new systems to ensure they meet quality standardsCreated user stories and use cases for all technical requirements.Conducted root cause analysis to identify and resolve issuesFacilitated meetings with stakeholders to gather requirements and provide updatesProvided training and support to team members on new processes and systemsParticipated in daily scrum meetings to deliver the project on time.Contributed to the development of project plans and budgetsBenefits realisation documentation completed to highlight value added by the project.Monitored and reported on project progress and results to senior management.AchievementsCustomised new software led to an increase of 5% in the case intake, and reduced report turnaround from 2 weeks to a week. Developed process documentation and procedures that were adopted by 5 other departments within the company.Conducted root cause analysis that identified and resolved recurring issues, resulting in a 25% improvement in key performance metrics.Contributed to the successful completion of a project that came in under budget by 10%.