Benaebi Adonkie
Infrastructure Engineer @Wipro
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WORK HISTORY
Infrastructure Engineer @Wipro
London, GB
Achieved 96–98% SLA compliance across all service requests and incident resolutions.Delivered 99.8% system uptime through proactive monitoring and infrastructure optimization.Reduced incident response times by 35% with automated monitoring and alerting solutions.Cut hardware costs by 25% by consolidating data centers and driving virtualization. Key Projects:Data Center Consolidation & Virtualization – migrated legacy systems to VMware, improving performance and scalability.Disaster Recovery Deployment – implemented a high-availability solution, consistently meeting RTO/RPO objectives.Hybrid Cloud Adoption – integrated Azure cloud services with on-premise systems, boosting resilience and scalability.
EDUCATION
Niger Delta University
Bachelor of Science (BSc), Computer Science
New Horizon Institute
Network Plus, Network Plus
Shaw Achademy Dublin
Certification, Diploma in Web Development
ABOUT BENAEBI ADONKIE
Thank you for diving in here!As a Senior Technical Support Engineer with 8 years of experience, I specialize in providing expert-level support and solutions across various IT environments, including Microsoft 365 (O365), Azure, Active Directory, and Windows and Mac servers. My expertise includes device management with AutoPilot, Windows 11 refresh processes, and asset tagging for streamlined inventory management. I have consistently achieved a ticket resolution rate of 95% on first contact, ensuring rapid solutions for end users. Additionally, I’ve helped drive customer satisfaction rates of 98% through efficient and effective problem-solving. With a strong focus on automation, I have implemented UiPath to streamline repetitive processes, reducing resolution times by up to 30%.I am highly skilled in managing cross-platform environments and optimizing collaboration tools like SharePoint, Microsoft Teams, and CRM systems like Salesforce and ServiceNow. With a deep understanding of cloud-based solutions, I’ve successfully helped organizations integrate and optimize O365 and Azure Active Directory for enhanced security and productivity. My proactive approach to support ensures a 98% customer orientation rate, delivering personalized, timely solutions. Whether it\'s managing device provisioning, solving complex technical issues, or supporting enterprise-level applications, I am committed to improving IT efficiency while maintaining exceptional service quality and customer experience.
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