Adarsh Pangotra

Senior Director, Digital Customer Experience @Capgemini

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2016 — Present

Senior Director, Digital Customer Experience @Capgemini

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EDUCATION

2000

Delhi University

Bachelor’s Degree, Commerce

2008 — 2010

The Open University

Post Graduate Diploma, Information Systems

SKILLS

Enterprise ArchitectureBusiness DevelopmentSiebelOffshoringSoftware Project ManagementCrmVendor ManagementIT OutsourcingSoftware Development Life Cycle (Sdlc)Business ProcessIT StrategyCoachingStrategyIT ManagementCustomer Relationship Management (Crm)Business Process ImprovementProcess ImprovementService DeliveryBusiness AnalysisGlobal DeliveryPeople DevelopmentProject DeliveryOutsourcingInformation TechnologySdlcSolution ArchitectureIT Service ManagementChange ManagementProgram ManagementIT OperationsBusiness IntelligenceProject ManagementIntegrationProject Portfolio ManagementDivestituresManagementTeam BuildingStrategic LeadershipResource ManagementPmo

ABOUT ADARSH PANGOTRA

A seasoned and passionate professional with over 15 years’ experience and a global career in delivering business change, transformation programmes spanning business and IT, strategy development, programme management, solutions architecture, IT operations and development. Accountability of IT teams of up to 100 people with a mix of FTE’s and contractors and annual spend up to $15 million.Pragmatic with a flexible approach leveraging broad experience and expertise. Over 11 years of financial services experience and background in outsourcing and consulting. Experienced in working cross functionally to drive business objectives and manage IT’s relationship with C-suite and functional stakeholders.* Broad based expertise and experience in multiple disciplines within IT covering front and back of the shop disciplines* Experienced at developing and delivering strategy, strategic initiatives and working cross functionally* Delivered change in blue chip companies and matrixed environment settings* Experienced with cloud platforms having successfully developed investment case for a salesforce migration and worked with multiple cloud vendors developing proof of concepts* Delivered IT programmes covering enterprise software and bespoke systems* Extensive experience of delivering cross functional workflows and enterprise integrations * Extensive experience of delivering with offshore/ near shore and blended teams* Strong technical acumen and background

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Adarsh Pangotra — Senior Director, Digital Customer Experience at Capgemini in London, GB | Unifers