Adam Lauzon

WORK HISTORY

EDUCATION

SKILLS

ABOUT ADAM LAUZON

I am highly versatile and experienced technical support professional with expertise in problem solving, solutions development, and high-level strategic planning. Deep technical expertise combined with an understanding of the importance of highly effective technical leadership, communication, and continuous process improvements. Collaborative leader continually focused on building relationships to produce highly effective cross-functional teams, increasing productivity, and improving outcomes. Individual dedicated to self-improvement who consistently exceeds performance metrics. RESULTS: I recently oversaw a portfolio of products worth $250MM line of business from a technical support perspective. Proactively identified emerging trends and customer challenges for owned products through continuous customer feedback analysis. Collaborated with cross-functional teams to design solutions to address identified issues. RESULTS-DRIVEN, CROSS-FUNCTIONAL COLLABORATOR: I am a collaborative cross-functional leader continually focused on building relationships to produce highly effective cross-functional teams, increasing productivity, and improving outcomes. CONTACT ME: a•••@adamlauzon.ca Specialties: INDUSTRY SKILLS: Problem Solving Script Development Strategic Planning Cross-functional Leadership Solutions Architecture SQL & Python Efficiency Improvements System Administration Stakeholder Management Operational Processes Cyber security PROFESSIONAL ATTRIBUTES : Solutions-focused Organized Innovative Proactive Versatile Resourceful Detail-Oriented Dynamic Analytical Strategic Collaborative Motivated Excellent Communication Skills Self-Starter Leader Problem-Solver Secret Security Clearance