Adam Jarvis
Senior Product Manager (Plm) User Experience Champion @Juniper Networks
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WORK HISTORY
Senior Product Manager (Plm) User Experience Champion @Juniper Networks
London, GB
As a Senior Product Manager at Juniper Networks, I lead initiatives that bridge the gap between complex networking technology and exceptional user experiences. I collaborate across engineering, documentation, and customer-facing teams to ensure our products are not just technically powerful but genuinely usable and valuable to our customers: • Transforming how users interact with our Apstra platform by driving the integration of contextual help directly into the interface and the developer experience • Lead API and SDK sessions with customers to help them ramp up with our product and workshops on integration options • I lead cross-functional collaboration between documentation specialists, developers, and UX designers to create a cohesive in-product guidance system • I\'ve established a structured user feedback program that has identified 15+ high-impact enhancement opportunities, directly influencing our product roadmap • I mentor other team members, helping them develop the cross-functional communication skills essential for product management success • Work with our customer and our field sellers to create small python based programs that enable them to use the product to fit their current workflows and process • Assisting our GTM on a global customer “test drive” events to raise customer awareness with hands on instructor-led labsI\'ve grown in this role by developing deeper expertise in UX design and developer experience principles while maintaining my technical foundation, allowing me to effectively translate between technical and usability considerations.
EDUCATION
University of Plymouth
Bachelor of Science (BSc), Computer Systems and Networking
SKILLS
ABOUT ADAM JARVIS
I connect cutting-edge networking technology with real customer needs as a Senior Field Product Manager at Juniper. With experience across major networking players including Cisco, Huawei, Nokia, and Juniper, I bring a unique perspective to network automation and data centre solutions.My approach is hands-on and customer-focused. I don\'t just manage products in Jira — I prototype low-code solutions to solve unique (non 80%) customer challenges, conduct technical workshops and user groups across global regions, and serve as the critical link between our engineering teams, GTM and the customers who rely on our technology. I have been consistently embracing AI and automation tools in my own workflows, embodying the same principles of simplification and efficiency that I champion for our customers.What sets me apart is my ability to translate in multiple directions: customer challenges into product requirements, complex technical concepts into accessible knowledge, and market opportunities into strategic direction: Developing innovative, customer-specific prototype solutions that help customers resolve their own unique, critical roadblocks Creating technical enablement content that empowers our GTM teams to build skills and leverage product capabilities Driving product evolution based on customers\' point of view while aligning with our internal team vision and corporate strategy Published author of a Juniper Day One book on Juniper\'s network automation product Serving as a driving force for customer success in the EMEA region by supporting new and existing customers through knowledge gaps and technical challengesI thrive at the intersection of deep technical knowledge and business strategy. By amplifying customer voices throughout our organisation, I ensure our products deliver not just technical excellence but genuine business value.I\'m passionate about using and creating technology that solves real problems and building the relationships that make it happen.I\'ve been very fortunate in my career to have great mentors and I\'m passionate about mentoring those new to the industry. Outside of my core role, I actively take part in Juniper\'s mentoring program to pass on that knowledge to others and help cultivate the next generation of technical talent: Network Automation • Technical Product Management • Low-Code Prototyping • Customer Advocacy • Global Field Operations • Technical Enablement • Data Centre Technologies • Product Management • Technical Writing • User Experience • Teaching • Mentoring
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