Adam Gilbert
Lead Product Manager @PCI Pal
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WORK HISTORY
Lead Product Manager @PCI Pal
ABOUT ADAM GILBERT
As Lead Product Manager for PCI Pal\'s partner ecosystem, I drive the product innovation behind our channel-first, partner-led growth. I lead a specialised product and development team focused on expanding our platform’s reach through seamless, high-impact integrations that support both global partners and strategic customers.I own the product vision and roadmap for our partner ecosystem, ensuring our integrations are designed to strengthen key technology alliances. Recent successes include integrations with our new partners Zoom and RingCentral, alongside ongoing enhancements with our friends at 8x8, Amazon, Genesys, Talkdesk, Vonage and many more.I’m passionate about building a platform that’s effortless to adopt, integrate, and scale. My team delivers flexible, platform-agnostic solutions across CPaaS, CCaaS, CRM, ERP, UCaaS and AI bot frameworks. Our contributions include SSO, neural voice IVR, advanced AI-powered speech recognition and a universal CRM bridge, accelerating automation and delivering long-term value for both partners and enterprise customers.
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