Ace Walton
IT Desktop Support Lead @gategourmet
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WORK HISTORY
IT Desktop Support Lead @gategourmet
Miami, FL, US
EDUCATION
Western Governors University
Bachelor's degree, Information Technology Management
St. Petersburg College
Associate of Arts (A.A.), Management Information Systems, General
ABOUT ACE WALTON
Strategic, hands-on IT leader with over 8 years of infrastructure experience and 6+ years in leadership, driving enterprise-level IT operations across North America. Proven expertise in Azure administration, Microsoft 365, Active Directory, Intune/SCCM, and ITIL-aligned ITSM. Adept at modernizing systems, optimizing performance, and mentoring high-performing teams. Core Competencies IT Infrastructure Management | Azure IaaS/PaaS | Windows Server 2016/2019 | Active Directory & Group Policy | Microsoft Office 365 / Exchange Admin | SCCM / Intune Device Management | Endpoint Security & Patch Management | ServiceNow / ITSM / Help Desk Operations | Incident, Problem, & Change Mgmt (ITIL)| Leadership, Mentorship & Process Optimization | Project & Vendor Management
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