Aby Smith
Head of Call Center @Confero Contact Centres
Hemel Hempstead, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Head of Call Center @Confero Contact Centres
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London, GB
Responsible for day to day running of the Contact Centre, Operations, L&D, Quality Assurance, HR, Recruitment and Retention, Transformation, Continuous Improvement. Working directly with Client and Project Managers on the Introductions of new clients and improvement for existing clients. Budget Management, ISO 27001, FCA Accreditation and Audits, Internal and External Stakeholder meetings.
ABOUT ABY SMITH
Head of Call Centre
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