Rik Vercoe
Director of Operations @Confero Contact Centres
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WORK HISTORY
Director of Operations @Confero Contact Centres
Confero is one of the leading providers of outsourced call centre services in the UK- Confero is based in Colindale and offers a rare mix in the call centre market place, by delivering a personalised service to both its Blue Chip and SME clients. It operates a mid-size centre with 100 seats- Clients include KPMG, PWC, Contis as well as bureau campaigns for leading SMEs- Live agent inbound and outbound contact centre services form our core offering:INBOUND services include customer services, order lines, helplines, crisis management, product recall and DRTV response.OUTBOUND services include telemarketing, telesales, lead generation, database cleansing and appointment setting.AUTOMATED services include intelligent IVR, SMS marketing and voice broadcasting.FCA authorised with a focus on financial services, automotive and e-tail - see Fastest Growing Contact Centre In Britain source, Marketing magazine.
EDUCATION
Kingston University
Business & Finance, Business Studies
Richard Huish College
A Levels, Maths, Economics, Sociology
SKILLS
ABOUT RIK VERCOE
An accomplished business operations and contact centre Director. A highly driven leader, focused on commercial and strategic planning, service delivery, quality and financial growth. Extensive industry expertise coupled with experience in managing significant client portfolios across multiple locations and business sectors. Experienced in driving change and transformation, to ensure best practice and deliver optimum operating models.
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