Abul Qasim Jafri
Seller and Brand - Associate @Amazon
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WORK HISTORY
Seller and Brand - Associate @Amazon
Bengaluru, IN
Provided comprehensive support to a high volume of seller and vendor partners by resolving complex inquiries related to inventory management, tax compliance, and account reconciliation.* Served as the primary point of contact for issues concerning Fulfillment by Amazon (FBA), addressing warehouse processes, shipment discrepancies, and storage capacity questions to ensure seamless operations for sellers.* Managed a dynamic workflow of live contacts (calls/chats) and email cases daily, consistently delivering timely and accurate resolutions.* Utilized proprietary Amazon tools and analytical methods to identify root causes of seller issues, contributing to a 15% reduction in repeat contact rates and establishing more cost-effective support solutions.Delivered expert guidance on complex capacity management and fulfillment strategies, empowering seller partners to optimize their inventory levels and scale their business on the Amazon platform.Key Skills * Seller Support: Inventory & Tax Resolution, Fulfillment by Amazon (FBA), Account Health * Technical Tools: Internal CRM Systems, Ticketing Software, Amazon Seller Central & Vendor Central * Operations: Live Contact Handling (Chat/Phone), Email Case Management, KPI & Metrics Achievement * Soft Skills: Problem-Solving, Communication, Empathy, Time Management, Analytical Skills
EDUCATION
University of Lucknow
Bachelor Of Commerce Honours , Financial Management
Unity College Lucknow
Senior Secondary Education , High School/Secondary Certificate Programs
ABOUT ABUL QASIM JAFRI
Results-driven Operations Team Leader with proven expertise in e-commerce operations and…
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