Abigail Kuta
Director of Customer Experience and Enterprise Business Product Owner @Masonite
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WORK HISTORY
Director of Customer Experience and Enterprise Business Product Owner @Masonite
Responsible for translating corporate strategies into innovative channel and end-user digital experiences. Lead the company’s down channel focus on end users and influencers by creating industry leading customer experiences. Lead the creation of an enterprise Business Product Owner and Customer Experience Function. Establish business practice for alignment and prioritization of product and digital roadmap to strategy, lead team of BPO’s to facilitate business cases for the financial justification with stakeholders, understand the voice of customer requirements, creation and implementation of Customer Experience Dashboards.
EDUCATION
Edinboro University of Pennsylvania
BA, Politcal Science and History
Northeastern University
MBA, Dual MBA in International Business and Marketing
Northwestern University - Kellogg School of Management
Executive Education Program, Leading and Sustaining a Culture of Innovation - Fall 2022
ABOUT ABIGAIL KUTA
An experienced and passionate leader with over 15 years of leadership experience in Sales Inventory Operations Planning (SIOP) including responsibility for over $1.5B in sales, incubating and launching transformative new digital business models within a manufacturer leading the Business Product Owner role in charge of the unit\'s strategy, selection and growth plans, and pioneering the function of customer experience leading defining and overseeing consumer satisfaction activities as well as establishing strategies and periodic checkpoints with customer distributors in a complex value chain. Core competencies: corporate vision, mission and strategy, BU and cross functional matrix leadership, enterprise business product ownership (BPO), procurement and contract negotiations, business incubation and development, customer experience and solution development, sales inventory operations forecasting (SIOP), test and learn creation, execution and deployment, agile methodologies.
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