Bill Rahn

Customer Success Manager @Masonite

Tampa, FL, US
EMAILS
w••••@masonite.com
MOBILE NUMBERS
+18•••••••04

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WORK HISTORY

May 2023 — Present

Customer Success Manager @Masonite

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Acting as a customer champion. Creating and maintaining strong relationships with customers, establishing trust, creating rapport, and building long-term partnerships.• Strengthening and maintaining business through constant communication and ensuring dependable product delivery.• Supporting Key Account Management (KAM) and Joint Business Planning processes.• Developing a deep understanding of customers and all pain points. Ensuring that customer issues are resolved in an effective and efficient manner.• Building strong cross-functional relationships to facilitate the implementation and solution deployment of customer’s needs.• Utilizing customer feedback, internal data, and external data sources to make data driven decisions. Ultimately identifying areas for improvement and developing strategies to address them.

EDUCATION

2010 — 2013

McHenry County College

Associate of Arts and Sciences (A.A.S.), General Studies

2006 — 2010

Marengo Community High School

High School Diploma, General Studies

2013 — 2015

Illinois State University

Bachelor of Science (B.S.), Double Major - Organizational Leadership & Human Resources Management

SKILLS

TrainingHuman ResourcesOrganization SkillsTeam LeadershipPowerpointProblem SolvingCustomer ServiceRecruitingEmployee EngagementMicrosoft ExcelStrategic PlanningCommunicationEmployee RelationsProject ManagementSocial MediaHuman Resource DevelopmentMicrosoft OfficePublic SpeakingLeadershipSalesTime ManagementTeam BuildingTeamworkManagementCritical Thinking

ABOUT BILL RAHN

My passion is leading, collaborating, and problem solving. I believe building trusting…

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