Abigail Fletcher
Client Success Manager @Reed & Mackay
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WORK HISTORY
Client Success Manager @Reed & Mackay
Work with large portfolio of high-profile client accounts, with travel volumes ranging from Assist with transition of new business from Sales to Account Management.• Collaborate a long term business relationship focused on building continuous strategies to increase efficiencies and drive cost savings.• Adopt a proactive approach to client management that enables us to fulfil the customer needs.• Demonstrate the quantifiable benefits of a managed travel program.• Provide commentary and explanations to support management information reports.• Develop annual business plan for clients.• Conduct regular business reviews for each client to manage the multiple and integrated facets of their travel program and drive their corporate objectives.• Monitor service performance against productivity metrics to ensure suitable resourcing of the account in line with corporate and client objectives.• Provide meaningful policy recommendations to the client based upon the interpretation and analysis of timely travel management data, using marketplace information and industry knowledge.• Develop customer focused solutions that respond to clients’ changing needs.• Introduce technology innovation and R&M solutions to improve processes.• Manage all contract renewals and avoid competitive bid process.• Implement strategies and initiative as required to generate new business opportunities for self, team and R&M.• Ensure billing is accurate, on time and compliant to client agreement.• Ensure active communication with colleagues and suppliers.• Attend team meetings, conferences, and social events.
EDUCATION
University of Wisconsin
B.A
SKILLS
ABOUT ABIGAIL FLETCHER
Client Success Manager at Reed & Mackay, a Navan Company
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