Abhishek Panda

WORK HISTORY

EDUCATION

SKILLS

ABOUT ABHISHEK PANDA

Hi, I’m Abhishek, an accomplished and entrepreneurial manager with expertise in devising and implementing strategic programs to manage growth and expand profitability in highly competitive markets. I’m also highly skilled in streamlining processes to boost efficiency and drive positive change. My leadership style is collaborative, and I have proven success in guiding teams to merge individual talents and skillsets to achieve best possible outcomes and exceed organizational expectations. I’m devoted to continuous process improvement. I’m also experienced in providing exceptional customer service to maximize customer retention levels.In my current role, I research and analyse customer behaviours and competitive threats, then recommend remediation strategies. I reduce customer attrition by offering strategic advice and giving actionable recommendations. I build risk profiles for CXO review. Most importantly, I collaborate with customer success leaders, operations, and product management teams to define and develop customer retention and added value programs. Some of my key accomplishments include- Earning a PG Diploma in Machine Learning and AI degree from Bangalore- Taking on a data analytics and machine learning role, focused on analysing customer behaviour- Creating and establishing a low-cost solution and designed exceptions management process to address data inaccuracies in the pipeline- Developing E2E workflows, databases, and data views- Launching Opportunity Management in Q4-18- Earning Star Employee of the Year award- Delivering Customer Risk profile view presented to and reviewed by company CEO- Providing extensive testing and solutioning to support Finance pipeline migration. All that said, I attribute my success to the simple fact that I love what I do. Thank you for taking the time to review my profile.