Abhishek Verma
Zonal Operations Head @Utkarsh Small Finance Bank
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WORK HISTORY
Zonal Operations Head @Utkarsh Small Finance Bank
Lucknow, IN
Retail Banking Operations, Audit, Regulatory and statutory compliance, Asset Operations ·Handling operational compliance of 54 Branches of Uttar Pradesh and Uttrakhand through team leaders by monitoring, managing and controlling the operations and administrative areas in the branch to provide and maintain quality service standards and enhance efficiency while maximizing productivity. ·Assuming overall responsibility of implementing bank policies to ensure that relevant policies on the regulations are adhered with areas under management. ·Periodically visiting the branches for reviewing the productivity with the objective of assessing, identifying and recommending measures to rectify areas of deficiencies to ensure operational and business excellence. ·Supporting Business stakeholders for efficient customer service through implementation of error free service and operations of branches. • Nodal officer for resolution of complaints from customers as well Banking Ombudsman. Skills:Performance Management · Investigation · Employee Training ·Quality Management · Interpersonal Skills · Employee Relations · Presentations ·Complaint Management · Compliance Management · Regulatory Compliance · Leadership · Problem Solving
EDUCATION
Nagpur University
Bachelor of Engineering (B.E.), Electronics and power
St. Francis De Sales College, Seminary Hills
Higher secondary education, Physics Chemistry Biology Maths
Birla Institute of Management and Technology
Post graduate diploma in business management, Marketing and IT
ABOUT ABHISHEK VERMA
A seasoned professional with over 18 years of experience in Retail Branch Banking Business Development and Operations,Regulatory and Statutory Compliances,Assets Operations,Customer Servicing, Reporting & Documentation, General Administration and Team Management.
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