Abhishek Kalia

Senior Production Support Analyst @Rogers Communications

CA

Application support for Experian Power Curve (Credit Evaluation System) and GlobalScape Enterprise File Transfer (EFT) applications. Monitor and support multiple applications on various platforms, analyze and investigate the problems and provide the solution, assist in release deployments, participate in small and large projects, participate in Incident calls, present changes to TAB / CAB / ECAB, manage Vendors & business relations. Act as technical lead during project delivery and in RCA or Problem management calls. Assist Credit Bureaus Equifax / Trans Union / D&B in their production platform changes. Providing 24x7 supports to testing, staging and production environments.