Abhishek Jain
Senior Support Engineer 2 @Atlassian
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WORK HISTORY
Senior Support Engineer 2 @Atlassian
IN
EDUCATION
KIIT
Bachelor’s Degree, Computer Science
VVDAV Public School
Information Technology
SKILLS
ABOUT ABHISHEK JAIN
Dream Big, Work Hard, Stay Focused & Surround yourself with Positivity.• An IT professional with a total experience of 8 years combined in the field of AWS Cloud Operations and Technical Support.• Currently working as AWS Cloud Operations Engineer @ Ephesoft Inc. with primary role to integrate our existing process and products in AWS cloud, automating, documenting, migrating and designing new solutions.• Past Experience includes Technical Support Manager, Technical Support Lead, L3 / L2 Support Engineer.• Customer Obsessed and Focused. I just love to help and guide customers towards providing them a solution to their problem. • Certified Support Manager from Service Strategies, AWS Certified Developer Associate, AWS Certified Solutions Architect-Associate, AWS CCP certified (Cloud Practitioner), Ephesoft Certified• Extremely interested in the field of Cloud Technologies and Technical Support.• Always Interested in handling new and challenging roles.• Dedication, Discipline, Punctuality & Profound communication Along with professional behavior at work are the virtues that I have imbibed to make me grow and work in a healthy environment along with other employeesTechnical Experience:• Cloud Technologies: AWS, AZURE (Virtual Machines, Runbook)• Monitoring / Cloud Integration tools: New Relic, Pulse way, Pingdom, Jump Cloud• Scripting: Powershell• Application / Web Servers: Tomcat, Apache Web Server, IIS, Nginx• Document Capture: Ephesoft, Ghostscript, ImageMagick, Recostar, Nuance, Itext• Ticketing System: Axosoft, JIRA, Salesforce• Programming Language: Java• Database: Oracle, MSSQL, MYSQL• OS: Linux, Windows• Troubleshooting: Java remote debugging, Log analysis, environment design reviews. • Build Tools: Maven • Project Management: Git, GitHub, GitLab, Bitbucket • IDE: Eclipse• Others: Active Directory, ADFS, SSO, regular expressions, DockerProcess: Escalation Management, SLA\'s, Salesforce, JIRA, Axosoft, Product Communication, Engineering Communication, Customer Relationship, Business Relationships, Remote Troubleshooting, Support process and availability, Weekend Support, Team management and substitution.Management: Hiring and Interviews, Certified Support Manager, Virtual Teams, Training Sessions, Multi Region Team handling and communications.
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