Abhishek Himanshu
System Analyst for Banking Client @IBM
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WORK HISTORY
System Analyst for Banking Client @IBM
Bangalore, IN
System Analyst in GoBiz, Jan 24 – Current (2 years)• Major features planned and delivered like Save & Resume, Customer Authentication, and Digital Quick Assist, which led to improved customer experience and higher loan conversion with less time.• Developed system requirements documents and delivered front-end user stories for major feature blocks, leading to smooth development and testing efforts for timely production delivery.• Driven the field mapping of data to align the data glossary for GoBiz. Worked on designing relationships between various entities and fields for providing reporting for valuable insights and Adobe Analytics.• Created detailed documentation, including flowcharts, diagrams, and user manuals, to help understand solution design for easier adaptability of new features within the online lending platform.• Provided technical support for development and testing teams, troubleshooting any issues, managing CRs, and post Go-Live hypercare support to Business Bankers and the Lighthouse team.• Evaluated and enhanced test plans and test cases, leveraging a keen understanding of system requirements to ensure comprehensive test coverage and successful validation of features.• Identified and resolved data validation errors, data discrepancies, and system failures. Provided support and guidance to team members in resolving automation issues.• Recognized for being among the top performers of the month within Retail and Commercial division, leading the delivery team for the timely and smoother Go-Live of Cust Auth & DQA features in GoBiz.
EDUCATION
JAGSoM - Jagdish Sheth School of Management
Master of Business Administration - MBA, Business Analytics & Operations
National Institute of Technology Durgapur
Bachelor of Technology (B.Tech.), Metallurgical and Materials Engineering
SKILLS
ABOUT ABHISHEK HIMANSHU
Techno-Functional consultant with expertise in Cloud Integration, Data Analytics, and Business Analysis within the Banking, Retail, and Energy domains. Proven track record in leveraging Microsoft Azure and BI tools to facilitate data migration and digital transformation initiatives. Proficient in agile methodologies, stakeholder and change management, and delivering high-impact solutions aligned with business goals.
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