Abhisheik Sharma
Software Analyst @IBM
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WORK HISTORY
Software Analyst @IBM
Software AnalystDates EmployedApr 2018 – PresentEmployment Duration9 mosLocationHyderabad Area, IndiaTechnologies: Core Java, JAX-RS, Jersey, Jackson library, JSON, HTTP, RESTful web architecture. Role: Developed RESTful webservices as per TM Forum standards for enabling order management including order validation, customer address validation, product and service qualification, Due Date determination etc.
EDUCATION
Sathyabama Institute of Science and Technology
Engineer’s Degree
ABOUT ABHISHEIK SHARMA
I have enriched exposure with hands-on experience about handling Maintenance and Support projects under strict Service Level Agreement (SLA) Compliance following ITIL/ITSM standard post to core development of Project from scratch following all phases of SDLC.Leading a team to maintain SLA thresholds, Incidents Escalations chase and Coordination with other teams for incidents and client issues.I got extensive exposure about responsibilities of Requirement Analyst, Business Analysis, Project Coordination, Change Management Analyst (CMS), Service Improvement Management (SIP), Configuration Management Analyst, Project Quality Analyst,(DPA) Defect Prevention Analyst and also worked in a role of Project Coordinator.
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