Abhiram V
Network Operations Center Engineer @Global Voip Corp
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WORK HISTORY
Network Operations Center Engineer @Global Voip Corp
Palakkadu, IN
Responsibilities:Manage Network Operations Center (NOC) activities and ensure smooth operations.Perform day-to-day O&M (Operations & Maintenance).Conduct call traces and analyze signaling flows for troubleshooting.Investigate and resolve call flow issues, ensuring optimal call quality and connectivity.Possess working knowledge of SIP, H.323, ISUP, and their respective call flow protocols.Provision new routes and signaling links as per routing plan.Perform traffic analysis to maintain route quality and efficiency.Handle software upgrades on telecom switches.Troubleshoot using SIP/H.323 signaling messages and ISDN cause codes.Experience with calling card platforms.Evaluate routing performance based on parameters like PDD (Post-Dial Delay), ASR (Answer Seizure Ratio), and ACD (Average Call Duration).Conduct route testing and monitor voice traffic KPIs.Prepare and share ASR/ACD reports to ensure optimal route performance.Troubleshoot issues such as call drops, voice quality problems, call failures, codec mismatches, and PDD delays.Work with VolP telephony systems and manage softswitches such as Media core, Nexge, VOS and Itel
EDUCATION
Soften technologies
Computer Systems Networking and Telecommunications
SNPTC KANHANGAD
Diploma of Education, Electronics and communication engineering
ABOUT ABHIRAM V
I am a NOC Engineer / Technical Support professional with nearly 5 years of experience in the telecom industry, specializing in VoIP Voice and SMS operations. I have strong hands-on experience with SIP and SMPP protocols, along with monitoring inbound and outbound traffic, managing carrier balances, and ensuring network, route, and service performance.My day-to-day responsibilities include handling and monitoring VoIP switches such as MediaCore, XIPX, iTel, and Nexge, SIP call flow analysis, SMPP traffic monitoring, troubleshooting network and routing issues, handling trouble tickets, interconnection testing, and capacity enhancement activities. I work in 24×7 NOC environments, providing remote technical support while maintaining service quality and SLA compliance.My focus is on ensuring high availability, proactive monitoring, and stable telecom operations.
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