Abhinav Gandhi
Customer Service Advisor @Lloyds Banking Group
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WORK HISTORY
Customer Service Advisor @Lloyds Banking Group
London, GB
Adept at assisting customers in identifying their financial service needs and explaining complex banking processes, such as appointment scheduling, service charges, interest rates, policies, and form submissions. Committed to upholding disclosure requirements, regulations, and consumer privacy policies to ensure customer satisfaction and compliance.Recognized for the ability to regulate daily operations, including the checking of IDM and ATM machines, resulting in increased efficiency and reduced routine time by 5%. Proficient in identifying fraudulent accounts, taking prompt action to report and suspend them, thereby mitigating risks for the bank and customers.Proactive in impacting customer service by facilitating various transactions, including withdrawals, deposits, and effectively resolving customer-related issues. Act as a liaison between front line and back line operations, ensuring smooth communication and seamless customer experiences.Possess comprehensive knowledge of proper cash handling procedures, ensuring accuracy and security in all transactions. Successfully led the front line during high-demand periods, delegating tasks and efficiently managing the exchange of foreign currency.Experienced in maintaining financial records, including cataloging trail balances daily to reconcile tills and bulk cash sheets, resulting in a 10% reduction in time and improved operational efficiency.Highly skilled in timely resolution of reconciliation discrepancies, demonstrating a meticulous approach to detail-oriented tasks. Recognized for the ability to answer customer inquiries with confidence and professionalism, effectively addressing account-related questions and discrepancies, leading to a 15% increase in customer satisfaction.
EDUCATION
G.H.PATEL COLLEGE OF ENGG. & TECH. , V. V. NAGAR 011
Bachelor of Engineering - BE, Computer Science, 3.4/4 GPA
Queen Mary University of London
MSc Mangement, Management, First Class
ABOUT ABHINAV GANDHI
I am a young professional with a passion for strategy, marketing, sales, regulatory compliance, and communications. Proficient in executing impactful Power BI and SQL projects. With Over 3+ years of experience in the industry, I have had the privilege of working with esteemed organizations, including Hitachi Payments and Lloyds Banking Group, where I am currently making significant contributions. As a founder of a successful financial company, I have been able to apply my expertise in business strategy and marketing to drive growth and achieve remarkable results. My entrepreneurial journey has taught me the importance of innovation, adaptability, and resilience. I thrive on turning challenges into opportunities and building sustainable businesses from the ground up. I hold two distinguished degrees that have shaped my multidisciplinary approach. I have a solid foundation in Computer Engineering, which has honed my analytical thinking and problem-solving skills. Additionally, I have a Master of Science in Management from one of the world\'s best universities, equipping me with a deep understanding of organizational dynamics, leadership, and strategic decision-making. Throughout my career, I have had the privilege of working on diverse projects, collaborating with cross-functional teams, and delivering impactful solutions. I have a proven track record in developing and implementing innovative business strategies that drive revenue growth, enhance market positioning, and improve overall performance. In the realm of marketing, I excel at creating compelling campaigns that resonate with target audiences, leveraging both traditional and digital channels. I have a keen eye for market trends and consumer insights, allowing me to develop tailored marketing strategies that drive engagement, boost brand awareness, and increase customer loyalty. What sets me apart is my ability to combine my technical background with business acumen, enabling me to bridge the gap between technology and strategy. I am adept at leveraging emerging technologies and data analytics to optimize operations, streamline processes, and deliver exceptional customer experiences. I am a collaborative leader who values teamwork, transparency, and open communication. I enjoy fostering a culture of innovation and creativity, empowering individuals to think outside the box and bring their best ideas to the table. My strong interpersonal skills have allowed me to build lasting relationships with clients, stakeholders, and industry partners.
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